Our Team

faq

Customers frequently ask

Can I amend / cancel my booking?

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Fully flexible rate bookingsBook with confidence and cancel up-to 2pm on day of arrival. We recommend customers book this rate to ensure maximum flexibility.Full payment will be taken at the time of booking. Payment is 100% refundable if you cancel by 2pm on the day of arrival.

What happens if I cannot arrive on the first day of my reservation?

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Please contact the specific hotel using our help widget to inform them of your plans. If you intend to arrive after 2am on the scheduled date of arrival you must inform the hotel otherwise our no show policy will apply. Please inform the hotel here. We will do our very best to contact you before we cancel your reservation.

Can I bring my pet?

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Some of our hotels welcome pets, for an additional fee. Please see specific hotel page to see if this service is provided.Pets are charged at £10 per night per pet

Does the hotel offer breakfast?

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Some hotels offer breakfast boxes at an extra cost. This can be purchased at the time of your booking or at your hotel.Our staff are always happy to recommend somewhere nice for you to eat. If you call and speak to the hotel in advance of your stay they may have some additional discounts available for certain locations.Our staff will always be happy to make a reservation for you on request.

Can I make a group booking?

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Group bookings can't be made in the same way as individual bookings on the easyHotel website. Please contact groups@easyhotel.com if you wish to do a group booking.

Can I check-in during the night?

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Can I check-inCustomers are able to check-in at any time after 3pm up until 10am the next morning which is the check-out time. If you intend to arrive after 2am on the scheduled date of arrival you must inform the hotel otherwise our no show policy will apply. Please inform the hotel. Please note our hotels are staffed 24 hours a day. during the night?

Hotel facilities: Do you have hairdryers, irons or kettles available?

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Hairdryers and irons are available in many of our hotel receptions. Please see the specific hotel page for more information. Kettles are not available in our rooms. Please speak to your hotel staff who will be happy to recommend places of interest to visit/eat during your stay.
‍UPDATE: Please note that due to COVID-19 irons and hairdryers are not currently available.

Can I cancel my reservation?

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Depends on the rate you have chosen to book, please see below our cancellations policies. Once you have checked in to your easyHotel you cannot amend or cancel the related booking. Semi flexible / flexible rate bookings.Cancellations or amendments to your booking must be completed 5 days before the day of your original check-in date. You cannot cancel a booking after this time.We will refund you 70% of the money you have paid for any nights cancelled, excluding any booking fees and administration charges.

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Theresa Webb

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faq

Customers frequently ask

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